Charlie Academy

Interpersonal

Interpersonal Essentials

Interpersonal Essentials Your success in Personal Excellence prepares you to expand your skills to interact successfully with others. Interpersonal Essentials looks at different types of interaction with individuals and provides you a variety of principles, models and tools to excel in bringing out the best in others. Course 1: Foundation Five Course 2: ORE Course …

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Mentoring

Mentoring

Mentoring Videos Articles Creating Leaders Through Mentoring The Mentors Way Rule # 8: Honor the Journey A Good Mentor Never Tramples on Big Dreams Books Mentoring 101John C. Maxwell Mentoring Programs That WorkJennifer Labin The mentoring Manual: Your Step By Step Guide To Being A Better MentorJulie Starr Other Resources There are no other resources

Builds Networks

Builds Networks

Builds Networks Videos Articles How To Build A Powerful Professional Network WAYS TO BUILD A STRONG NETWORK Build Your Job Search Network Books Building Your Network Marketing BusinessJim Rohn Building the Network of the Future: Getting Smarter, Faster, and More Flexible with a Software Centric Approach (100 Cases)John Donovan and Krish Prabhu Building Wireless Sensor …

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Coaching

Coaching

Coaching Videos Articles Life Coaching Is Not Weird 5 Secrets to Coaching Your Employees to Greatness 10 Coaching Skills Every Leader Should Master Books The Coaching Habit: Say Less, Ask More And Change The Way You Lead ForeverMichael Bungay Stanier Coaching: Approaches and PerspectivesJim Knight The Art of Coaching: Effective Strategies for School TransformationElena Aguilar …

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Managing Accountability

Managing Accountability

Managing Accountability Videos Articles How To Improve Management Accountability In Your Organization How To Hold People Accountable Managing Staff Performance & Accountability Books QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in LifeJohn G. Miller Managing for Accountability: Preserving the Public Trust in Public and Nonprofit OrganizationsKevin P. Kearns Accountability: The …

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Directs Work

Directs Work

Directs Work Videos Articles Making Time For Direct Work Is My Definition Of Good Social Work Directing: Accomplishing Objectives Through Delegation And Motivation What is Directing Function of Management? Books Notes on Directing: 130 Lessons in Leadership from the Director’s ChairFrank Hauser and Russell Reich The Project Workout: The Ultimate Guide to Directing and Managing …

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Managing Conflict

Managing Conflict

Managing Conflict Videos Articles Managing Conflict Is Essential To Success Dealing With Conflict In The Workplace How To Manage Conflict Books HBR Guide to Dealing with Conflict (HBR Guide Series)Amy Gallo Managing Conflict Through Communication (5th Edition)Dudley D. Cahn Managing Conflict: A Practical Guide To Resolution In The WorkplaceDavid Liddle Other Resources There are no …

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Negotiation

Negotiation

Negotiation Videos Articles Mastering Difficult Situations Through Negotiation — In Life And At Work The Art of Negotiating Crisis Negotiation Skills: The Hostage Negotiator’s Drill Books Never Split the Difference: Negotiating As If Your Life Depended On ItChris Voss and Tahl Raz Getting to Yes: Negotiating Agreement Without Giving InRoger Fisher and William L. Ury …

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Collaboration

Collaboration

Collaboration Videos Articles The Power of Team Collaboration in the Workplace The Future of Productivity: Teamwork and Collaboration Managing Accountability for Effective Collaboration Books Collaboration Begins with You: Be a Silo BusterKen Blanchard and Jane Ripley Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big ResultsMorten Hansen Smart Collaboration: How Professionals and …

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Customer Focus/Service

Customer Focus/Service

Customer Focus/Service Videos Articles Is Your Company As Customer-Focused As You Think? How the World’s Best Companies Focus on Their Customers New Guide for Customer Service: How to Exceed Expectations of the Modern Consumer Books Services Marketing: Integrating Customer Focus Across the FirmValarie A. Zeithaml and Mary Jo Bitner Customer Centricity: Focus on the Right …

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